Overview
Missing notifications almost always come from OS permission denial, Focus/Do Not Disturb, battery optimization, wrong reminder schedules, or testing on the wrong profile.
Work through the stack in order instead of re-creating medicines repeatedly.
Why use it
Restoring alerts protects adherence and appointment readiness.
Where to find it
How to
- 1Check HealthNaviq notification settings
Ensure alert categories are enabled.
- 2Check OS permission
Allow notifications for HealthNaviq in system/site settings.
- 3Disable silencing modes temporarily
Turn off Focus/DND for a test.
- 4Create a near-term test reminder
Wait for it, then restore normal schedules.
Buttons & controls
| Control | What it does |
|---|---|
| Enable notifications | Requests permission. |
| Open App Settings | Native deep link to OS settings. |
| Save reminder | Stores a test schedule. |
Tips
Notes
Troubleshooting
Only some alerts arrive
Verify each medicine/appointment has reminders enabled individually.
Alerts arrive but for the wrong person
Check profile switcher and caregiver notification responsibilities.
Related
See related articles linked from this topic for the next steps.