Common issues

Quick fixes for the problems users hit most often.

Last updated 2026-08-08

Overview

Most HealthNaviq issues fall into a few buckets: sign-in, permissions, sync/import, notifications, or profile switching mistakes. Start here, then open the specialized article if needed.

Why use it

A short checklist solves many problems without waiting on Support.

Where to find it

First checks

1
Confirm internet
Retry on Wi-Fi if cellular is unstable.
2
Refresh / restart
Reload the web app or force-close and reopen the native app.
3
Verify active profile
Make sure you are not editing a different family/minor profile by accident.
4
Check permissions
Notifications, camera, and location must be allowed for related features.
5
Update the app
Install the latest HealthNaviq version from your app store when using iOS/Android.

Buttons & controls

Control	What it does
Support	Open a ticket if the checklist fails.
Settings	Repair permissions and integrations.

Tips

Notes

Troubleshooting

Dashboard redirected me to onboarding again

Finish remaining onboarding steps. If it loops after completion, contact Support.

A module I used yesterday disappeared

Check for product updates and Help → What’s new. Ask admin/Support if a feature flag changed in your workspace.

Continue with Sign-in help or Notifications not working depending on your symptom.

Was this helpful?