Contact Support for more help

What to include so Support can solve your issue faster.

Last updated 2026-08-08

Overview

When self-serve fixes fail, Support can investigate account-side issues, import failures, and unexpected feature gating.

The quality of your ticket strongly affects speed and accuracy.

A complete report often turns a multi-day back-and-forth into one reply.

1
Open Support
Go to Support or use Bug report from Settings.
2
Write a clear title
Example: “Stelo import preview empty on iOS.”
3
Include essentials
Account email, approximate time, device/browser, module, screenshots, and what you already tried.
4
Submit and watch the ticket
Add follow-ups in the same thread instead of creating duplicates.

Urgent clinical question

Contact your clinician or emergency services — Support is for product help, not medical care.

See related articles linked from this topic for the next steps.

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