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Sync & import problems

Fix missing workouts, CGM imports, and connected-health gaps.

Last updated 2026-08-08

Overview

Sync issues appear as missing workouts, stale metric cards, or CGM imports that preview empty.

Separate “not saved” problems from “saved but not visible on this profile/device” problems.

Why use it

Knowing where the break is prevents duplicate manual entry that creates messier history.

Where to find it

How to

  1. 1
    Confirm the action saved

    For workouts/meals/meds, reopen the module and look for the new item.

  2. 2
    Check profile context

    Switcher mistakes look exactly like sync bugs.

  3. 3
    Retry imports with preview

    For CGM/health imports, preview must show rows before confirm.

  4. 4
    Repair connections

    Reconnect Google Health/device integrations if status is disconnected.

Buttons & controls

ControlWhat it does
PreviewValidates import parsing.
Confirm importCommits data.
ReconnectRestores an integration.
RefreshReloads local UI state.

Tips

Notes

Troubleshooting

Import preview empty

Re-export in the requested file type and date range, then re-upload.

Connected but charts empty

Confirm the data type is supported and that timestamps fall in the chart’s selected range.

Related

See related articles linked from this topic for the next steps.

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