HelpBack to app

Account FAQ

Sign-up, invites, profiles, and billing questions.

Last updated 2026-08-08

Overview

Account FAQs cover access, invites, and profile basics.

FAQ

Why do I need a beta invite code?

When the beta gate is enabled, new signups require a valid beta invite code before account creation.

Is a family invite the same as a beta code?

No. Beta codes grant product access for signup. Family invites connect caregiver/shared access after you have an account.

Can I share my password with a caregiver?

Please do not. Invite them with Family shared access so permissions can be limited and revoked.

How do passkeys help?

Passkeys/biometrics let you sign in with Face ID/Touch ID or device unlock after enrollment in Settings → Security.

Where do I manage subscription details?

Open Settings → Billing. If something looks wrong, contact Support with your account email.

See Create your account and Security & passkeys.

Was this helpful?